Terms and Conditions

of Sale

(updated: 11/01/2025)

Article 1: General speculation and specific information

Les présentes conditions générales sont conclues entre la société DECOUVERTE DE LA BAIE et toute personne effectuant une réservation (ci-après dénommée le « CLIENT »), dans le cadre de la vente des prestations présentées sur le site et la brochure de la société.

  • Organizer and Seller: DECOUVERTE DE LA BAIE LLC Address: La Maison du Guide, 1 rue montoise, 50530 Genets
  • Website: decouvertebaie.com Email address: infos@decouvertebaie.com Phone: 02.33.70.83.49
  • Insurer: PACIFICA – CREDIT AGRICOLE ASSURANCES: Professional Multi-risk Policy No.: 14138508907

The CLIENT’s personal equipment (such as mobile phone, camera, etc.) is not covered by DECOUVERTE DE LA BAIE’s insurance.

For any request outside the dates, departure locations, and/or terms presented on the website and brochure, DECOUVERTE DE LA BAIE must be contacted to assess the project’s feasibility. If applicable, a quote will be provided, detailing specific services and pricing conditions, which will not be governed by these General Terms and Conditions of Sale but by special conditions mentioned in the quote.

The same applies to groups and/or organizations benefiting from a quote, regardless of the package booked (common, private, school guide).

Article 2: Responsibility

  1. THE CLIENT:
  • declares to have the capacity to enter into this contract, meaning being of legal age and not under curatorship or guardianship.
  • undertakes to provide necessary, complete, and accurate information, particularly regarding any specific conditions that might affect the service’s progress (for the presence of animals, please refer to the website).

DECOUVERTE DE LA BAIE cannot be held responsible for any error on the part of the CLIENT, particularly concerning data entered on the website (choice of service and/or date, personal data, etc.).

Each CLIENT is aware of the risks associated with:

  • the physical nature of the activity, which involves certain risks inherent to hiking.
  • the outdoor environment in which the activity takes place and the variability of the surroundings (weather conditions, terrain, etc.).
    They assume these risks knowingly and undertake not to hold DECOUVERTE DE LA BAIE responsible for any accidents that may occur. This also applies to beneficiaries and any other family members. DECOUVERTE DE LA BAIE cannot be held responsible for an accident due to individual recklessness of the CLIENT or an interruption by the CLIENT during the activity.

See our practical information page


DECOUVERTE DE LA BAIE:
Our guides hold the prefectural certificate “Mont Saint-Michel Bay Guide” or are currently in training under the responsibility of a “certified guide.”

Article 3: Bookings, Sales, Prices, and Payment

Service prices include all taxes.
No booking can be made for an unaccompanied minor.
Bookings are highly recommended for all activities,

  • preferably on the website: decouvertebaie.com
  • by phone, at 02 33 70 83 49, during office opening days and hours.

Any booking for a service including a bus return must be paid for at the time of order.
The CLIENT’s booking is only final upon receipt of payment.

Accepted payment methods:

  • Credit card on the website, at the office (La Maison du Guide), and all departure locations except Mont Saint-Michel.
  • Chèques Vacances Connect (only by contacting the office) and Chèques Vacances.
  • Check payable to DECOUVERTE DE LA BAIE.
  • Bank transfer:
    IBAN: FR76 1660 6100 0184 8925 3590 543 BIC: AGRIFRPP866
    Please indicate your name and order reference in the transfer description.
  • Cash.

Article 4: Absence of Right of Withdrawal

The 14-day right of withdrawal does not apply to leisure activities provided on a specific date.

Article 5: Cancellation and Modification

In case of cancellation, the terms for postponing or refunding sums paid will follow the conditions specified below.
All refunds will incur a flat fee of €5.00 for administrative costs per file.

CANCELLATION BY THE CLIENT:
The CLIENT can cancel their booking by email at infos@decouvertebaie.com
No refund can be made if the CLIENT does not show up at the stated time and departure location.
Any service cut short or unused by the CLIENT cannot lead to a refund or postponement.
Modifying the number of participants on the day of the outing will not result in a refund or validity extension for unused spots.

  • If the cancellation occurs more than 15 days before the outing date, the sum paid will either be postponed or refunded with a deduction of 5.00 euros for administrative costs. The CLIENT must specify their choice at the time of cancellation, namely:
    • refund request,
    • postponement of the outing, according to the postponement terms specified below.
  • If the cancellation occurs between 7 and 15 days before the outing date, the sum paid may be postponed to another activity or another date according to the postponement terms specified below.
    When the cancelled service includes a “bus return,” bus tickets cannot be refunded.
  • Any refund request less than 15 days before the outing must be justified by a medical certificate or any other supporting document (death certificate, vehicle breakdown assistance report) and sent by email to infos@decouvertebaie.com with the file reference.
  • If the cancellation occurs less than 7 days before the outing, without justification, the sum paid will be fully retained by DECOUVERTE DE LA BAIE, with no possibility of postponement.
  • For any postponement:
    • the new requested date must be within the current calendar year. This date must be specified by the CLIENT within 15 days following the cancellation and will be subject to validation by DECOUVERTE DE LA BAIE, subject to availability. Without a request for a new date within 15 days following the cancellation, DECOUVERTE DE LA BAIE will no longer be obliged to proceed with the postponement.
    • if the price of the new chosen activity is lower, the price difference will not be refunded to the CLIENT. If it is higher, the supplement will be requested from the CLIENT.
    • if the service includes a bus return and the cancellation occurs less than 15 days before the outing, the cost of the bus ticket must be paid again by the CLIENT.
    • Only one postponement is possible.
  • DECOUVERTE DE LA BAIE does not issue credit notes following a modification or cancellation of service.


CANCELLATION / MODIFICATION BY DECOUVERTE DE LA BAIE:
If the cancellation is initiated by DECOUVERTE DE LA BAIE, the sums paid will be fully refunded without entitlement to additional compensation.
After departure, if client safety conditions require it, DECOUVERTE DE LA BAIE may adapt/modify the itinerary and/or duration of the initially planned service.
In cases of force majeure, exceptional and unavoidable circumstances, unforeseen events, or external causes preventing the provision of services, DECOUVERTE DE LA BAIE will be automatically released from its obligation to perform the service and from its liability.

Article 6: Questions / Complaints:

For any questions/complaints relating in particular to services, bookings, or personal data, please contact DECOUVERTE DE LA BAIE by email.

Article 7: Dispute Resolution

In accordance with Article L. 612-1 of the Consumer Code, the consumer, subject to Article L.612.2 of the Consumer Code, has the option to submit a request for amicable resolution through mediation, within a period of less than one year from their written complaint to the professional.
DECOUVERTE DE LA BAIE has appointed, by membership registered under number 17329/VM/2511, SAS Médiation Solution as its consumer mediation entity.
To contact the mediator, the consumer must submit their request:
– either in writing to: Sas Médiation Solution – 222 chemin de la bergerie 01800, Saint Jean de Niost
– or by email to: contact@sasmediationsolution-conso.fr
– or by filling out the online form titled “Contact the mediator” on the website https://www.sasmediationsolution-conso.fr
Regardless of the method of contact used, the request must imperatively contain:
– The applicant’s postal, telephone, and email details,
– The name, address, and registration number with Sas Médiation Solution of the professional concerned,
– A brief statement of the facts,
– Copy of the prior complaint,
– All documents allowing the request to be processed (purchase order, invoice, proof of payment, etc.)

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